WordPress Website Maintenance & Support – MangoPublic, Taiwan

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WordPress Website Maintenance & Support – MangoPublic, Taiwan 2017-03-01T10:34:54+00:00

WordPress Website Maintenance & Support – MangoPublic, Taiwan

“We enjoy a great service from Darren and his team at MangoPublic, their help on our projects is invaluable. Its especially nice to talk to a company that knows what you want and delivers. Friendly and knowledgable – just what you hope for when you engage a techy company.”

D. Lyons, M.D.
eBoss Online Recruitment Software

WordPress Website Maintenance Plans

Pay As You Go

NT2,000hour
  • Any Staff Member
  • Support Via Helpdesk
  • Response Time: 3 working days
  • Wordpress Setup
  • Wordpress Updates
  • Plugin Updates

Starter

NT2,000monthly
  • All Staff Members
  • Support Via Helpdesk
  • Response Time: 2 working days
  • Wordpress Setup
  • Wordpress Updates
  • Plugin Updates

Business

NT4,000monthly
  • All Staff Members
  • Support Via Helpdesk
  • Response Time: 2 working days
  • Wordpress Setup
  • Wordpress Updates
  • Plugin Updates

Premium

$9,000monthly
  • All Staff Members
  • Support Via Helpdesk
  • Response Time: 2 working days
  • Wordpress Setup
  • Wordpress Updates
  • Plugin Updates

Starter

NT2,000monthly
  • 1 Staff Member
  • Support via Helpdesk
  • Response time: 3 working days
  • Wordpress Setup
  • Wordpress Updates
  • Wordpress Backups
  • Plugin Updates
  • Troubleshooting
  • Up to 2 hours Support per month
  • Training
  • Telephone Support

Business

NT4,000monthly
  • 2 Staff Members
  • Support Via Helpdesk
  • Response Time: 2 working days
  • Wordpress Setup
  • Wordpress Updates
  • Wordpress Backups
  • Plugin Updates
  • Troubleshooting
  • Up to 3 hours Support per month
  • Training
  • Telephone Support

Premium

NT9,000monthly
  • All Staff Members
  • Support Via Helpdesk
  • Response Time: 2 working days
  • Wordpress Setup
  • Wordpress Updates
  • Wordpress Backups
  • Plugin Updates
  • Troubleshooting
  • Up to 6 hours Support per month
  • Training
  • Telephone Support

Pay As You Go

NT2,000hour
  • All Staff Members
  • Support Via Helpdesk
  • Response Time: 2 working days
  • Wordpress Setup
  • Wordpress Updates
  • Wordpress Backups
  • Plugin Updates
  • Troubleshooting
  • Unlimited Support
  • Training
  • Telephone Support
Get in touch with MangoPublic today to find out what we can do for you.

Frequently Asked Questions

Small Print

Just to let you know that for Starter, Business, and Premium, we do not rollover hours to the next month, and the monthly price for these is available with a 12 month contract.

Cancellation notice is anytime before the end of your monthly cycle, and cancellation will mean a recalculation of your previous monthly support hours at Pay As You go rates.

Pay As You Go is payable in advance in minimum blocks of 2 hours.

How Many Staff Can Attend the Training Session?

We provide On Site WordPress Training for up to 3 of your Employees, as standard, in all our WordPress Web Design (Taiwan) quotations, for 3 hours at a time convenient to you.

Once your Staff are up and running, and with the backup of a month’s inclusive support after your website goes live for your peace of mind, that’s more than enough for you to hit the ground running, and feeling confident and in control of your new system.

Is there any other small print?

No, it’s as simple as that.

What Happens if my current support provider can’t help me, can I test out MangoPublic’s Support Services?

Sure, no problem. We’re happy for you to give us a trial run to see if you’re happy with our Support, and if you like dealing with us. Just take a look at the Pay As You Go support plan above, and utilise us to solve your problems. We’re confident you’ll be happy to retain our services, and we obviously offer complete discretion should you not wish your current provider to be aware that we are helping you.

Do you only support WordPress websites designed by MangoPublic?

We’re more than happy to step in and help you with your WordPress website, whether you’re in Taiwan, Asia, the UK, Europe, the US – we’re comfortable with assisting you to help you resolve your issues.  You can always email us on support@mangopublic.com, or login with your username & password to tell us the issue, no problem.

What Happens if I go over my Monthly Support Plan’s time allowance?

We’ll let you know as soon as you hit the limit, should that happen. You are then free to upgrade, or use our Pay As You Go service should you require further service. You won’t get any surprise bills from us.

Do you provide Training for using our newly designed WordPress website?

We always include on-site WordPress Training wherever possible, backed up by our Helpdesk Support, and a number of short help videos produced specifically for you & your company to ensure you feel confident with the key areas of your system (WordPress is a CMS – Content Management System).

We also include in our quotations, one month’s free support at our Business Plan level, to ensure you are up to speed using your new system.  We make sure you have what you need to get up and running, then you are free to pick & mix from our WordPress Support plans above, whether you’re based in Taiwan, Asia, the UK, Europe, the US.

Go ahead and check the plans above, or just email us on support@mangopublic.com, and we’ll be more than happy to answer any questions you may have.

Here are some more ways to get in touch:

What if MangoPublic didn’t build our WordPress website, can you still offer Training and Support?

Sure, no problem. We can still provide all the Support Options above via our Helpdesk, and Telephone Support. If we designed your website, training and/or Help Videos are normally included in the Quotation. Simply choose your tariff above and email support@mangopublic.com. If we did not design your website, Onsite Training is still available to you, email support@mangopublic.com for details, or contact us via the Helpdesk

Which Platform Do You Use?

If you’re interested, we focus on the WordPress platform to enable you to manage the content on your own website. We customise Responsive WordPress themes so that your website visitors can access your website on PC’s, Macs, Tablets and Mobile Devices. WordPress is open source, and used by millions of popular websites across the globe, including Ford, Xerox, Pepsi, Mashable, TechCrunch, Sony, UPS, Ebay, Forbes, Reuters, CNN and The New York Times. We also develop other open source platforms including Open Cart, Woocommerce etc.

Get in touch with MangoPublic today to find out what we can do for you.